Remote Call Center Agent

Talentoma; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Center Agent in the United States to handle inbound and outbound customer communications. This full-time, work-from-home role emphasizes clear, professional assistance while following established procedures.

You will answer calls, document outcomes, and route complex questions to the appropriate team. Strong listening and verbal skills, basic computer proficiency, and the ability to work independently from home are essential.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong attention to detail and ability to document calls accurately.
• Comfortable speaking with customers by telephone and managing multiple interactions.
• Entry-level candidates are encouraged to apply.

Responsibilities

• Answer incoming customer calls professionally.
• Place outbound calls for follow-up.
• Provide accurate information using available resources.
• Document call outcomes and customer details.
• Follow call-handling procedures and route complex questions.
• Maintain organized call records and follow-up information.

Skills

Verbal communication

Active listening

Customer service

Remote work

Attention to detail

Multitasking

Independence

Job description

The Remote Call Center Agent handles inbound and outbound customer communications while providing clear, professional assistance. This entry-level, full-time work-from-home role is suited to candidates who communicate confidently, listen carefully, and can manage customer conversations while following established procedures.

• Answer incoming customer calls professionally.
• Place outbound calls when follow-up is required.
• Listen carefully to customer questions and concerns.
• Provide accurate information using available resources.
• Document call outcomes and relevant customer details.
• Follow established call-handling and communication procedures.
• Route complex questions to the appropriate support team.
• Maintain organized call records and follow-up information.
• Assist customers with routine service questions and requests.
• Manage multiple customer interactions while maintaining professionalism.
• Entry-level candidates are encouraged to apply.
• Clear and professional verbal communication.
• Strong listening and customer-service skills.
• Comfortable speaking with customers by telephone.
• Basic computer and keyboarding proficiency.
• Able to navigate multiple digital applications while communicating.
• Patient and professional approach to customer interactions.
• Strong attention to detail when documenting calls.
• Reliable and able to work independently from home.
• Fully remote work-from-home position.
• Full-time professional schedule.
• Structured onboarding and call-handling training.
• Opportunity to strengthen communication and customer-service skills.
• Digital tools provided for assigned customer interactions.