Remote Pharmacy Technician – Prior Authorization Specialist

VIVA USA Inc; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

VIVA is seeking a Tech I Prior Auth to handle inbound calls from providers, members, and pharmacies, guiding them through the criteria-based prior authorization process. The role requires documenting reviews with accuracy and coordinating with pharmacists for escalations.

Fully remote with training and shift considerations. Candidates should have at least 1 year of customer service experience, pharmacy technician credentials (or trainee), and strong MS Office skills (Teams, Outlook).

Qualifications

• Minimum 1 year in a customer service role with high volume calls.
• Active pharmacy technician license or trainee license preferred.
• High School diploma or GED required.

Responsibilities

• Handle inbound calls/fax/ePA requests with professional behavior.
• Ensure accuracy by complying with all relevant requirements.
• Communicate with internal groups regarding determination status and results.
• Elevate clinical inquiries to the pharmacist team as appropriate.
• Perform other duties as assigned by leadership.

Skills

Customer service

Communication

Data entry

Education

High School diploma or GED

Active pharmacy technician license

Tools

MS Teams

Outlook

Excel

Job description

VIVA is seeking a Tech I Prior Auth to handle inbound calls from providers, members, and pharmacies, guiding them through the criteria-based prior authorization process. The role requires documenting reviews with accuracy and coordinating with pharmacists for escalations.

Fully remote with training and shift considerations. Candidates should have at least 1 year of customer service experience, pharmacy technician credentials (or trainee), and strong MS Office skills (Teams, Outlook).