Pharmacy Technician

VIVA USA Inc; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

VIVA is seeking a Tech I Prior Auth to handle inbound calls from providers, members, and pharmacies, guiding them through the criteria-based prior authorization process. The role requires documenting reviews with accuracy and coordinating with pharmacists for escalations.

Fully remote with training and shift considerations. Candidates should have at least 1 year of customer service experience, pharmacy technician credentials (or trainee), and strong MS Office skills (Teams, Outlook).

Qualifications

• Minimum 1 year in a customer service role with high volume calls.
• Active pharmacy technician license or trainee license preferred.
• High School diploma or GED required.

Responsibilities

• Handle inbound calls/fax/ePA requests with professional behavior.
• Ensure accuracy by complying with all relevant requirements.
• Communicate with internal groups regarding determination status and results.
• Elevate clinical inquiries to the pharmacist team as appropriate.
• Perform other duties as assigned by leadership.

Skills

Customer service

Communication

Data entry

Education

High School diploma or GED

Active pharmacy technician license

Tools

MS Teams

Outlook

Excel

Job description

Fully remote (never coming onsite)

Position Summary The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team. The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team. This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful) At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function. (preferred) The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license. Advanced computer skills including word processing and spreadsheet utilization. Excellent customer service skills (written and verbal) a must.

Duties

• Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards.
• Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.
• Communication with other internal groups regarding determination status and results (seniors, pharmacists, appeals, etc).
• Identify and elevate clinical inquiries to the pharmacist team as appropriate.
• Other duties assigned, for example faxes, sorting, email boxes, CAS maintenance, etc.

Experience

Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position. At least 6 + mos year experience as a pharmacy technician coordinating activities in an administrative support function.

Education

• Verifiable High School diploma or GED is required.
• Active pharmacy technician license in good standing

Top 3 Skills Required

• High-Volume Healthcare Call Center Experience Minimum 1 year of inbound call center experience Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred Strong customer service and communication skills
• Pharmacy Technician Experience / Knowledge Pharmacy Technician experience strongly preferred Active Pharmacy Technician License, Certification, or Trainee License preferred
• Computer Multitasking & Documentation Skills Ability to navigate multiple systems while handling calls Proficiency with Outlook and MS Teams required Strong data entry and documentation skills

Notes

Fully remote Training schedule is approximately four weeks starting 11/30/2026, Monday to Friday 8:00am - 4:30pm CST, then schedule will be assigned: Expected shifts to be 8 hours per day, Monday through Friday between 8am CST and 12am CST, with potential weekend requirements. The work schedule will be determined after training is completed; the CW will not have a choice of shift.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status