Remote Pharmacy Technician I — Prior Auth Specialist

Sonya M. Recruiting; Phoenix (AZ); Remote; USD 30,307; Part time

Job summary

A recruiting firm seeks a remote Pharmacy Technician I to provide assistance through the prior authorization process. The role involves answering calls, documenting reviews, and collaborating with a pharmacist team. The ideal candidate should have 0-3 years of customer service experience, preferably in healthcare. Strong written and interpersonal communication combined with problem-solving skills are essential. This contract position offers a pay rate of USD 22 hourly.

Qualifications

• 0-3 years in customer service or call center managing 75 calls/day.
• Preferred 1 year healthcare experience (hospital, managed care, etc.).
• Minimum 25-30 WPM typing speed.

Responsibilities

• Provide phone assistance and guidance through the prior authorization process.
• Document reviews and transfer clinical inquiries to the pharmacist team.
• Assist with outbound calls and respond to inquiries via mailboxes.

Skills

Customer service skills

Analytical ability

Strong written communication

Interpersonal skills

Problem solving skills

Attention to detail

Tools

Windows applications (Word and Excel)

Job description

About the job JX22004069329 - Pharmacy Technician I - Remote

2 Years

Contract (3 Months)

Pay Rate USD 22 hourly

Description:Responsibilities:

The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.
The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auths received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.
information being provided to internal and external customers. Communication with other internal groups regarding determination status and results (seniors, pharmacists, appeals, etc). Identify and elevate clinical inquiries to the pharmacist team as appropriate.

Experience
0-3 years in a customer service or call center environment managing 75 calls/day.
Preferred: 1-year healthcare industry related experience (hospital, managed care, physician office, PBM etc). Proficient in Windows applications (Word and Excel). Problem solving skills, analytical ability. Strong written communication and interpersonal skills. Minimum 25-30 WPM. Detail oriented with excellent organizational skills. Preferred knowledge of prescription drug products, dosage forms and usage. Medical / pharmacy terminology background.