Remote Pharmacy Prior Authorization Specialist

VIVA USA INC; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

VIVA USA INC is seeking a Pharmacy Technician for a fully remote role in the United States. You will handle inbound calls from members and providers, document approvals/denials, and escalate complex clinical questions to a pharmacist.

Requirements include 1 year in a healthcare call center, pharmacy tech experience preferred, and strong MS Office skills. Schedule includes 8-hour shifts, with mandatory overtime; fully remote from home.

Qualifications

• Minimum 1 year in a customer service role with high-volume call center experience.
• Pharmacy Technician experience strongly preferred; licensure/trainee license preferred.
• Excellent customer service and communication skills; proficient data entry and documentation.

Responsibilities

• Handle incoming calls from members, providers, etc. and document all actions.
• Coordinate with pharmacy professionals; transfer complex clinical questions as needed.
• Maintain timely, accurate documentation of approvals and denials.

Skills

High-Volume Call Center

Pharmacy Technician Experience

Multitasking & Documentation

Education

High School diploma or GED

Tools

Outlook

MS Teams

Job description

VIVA USA INC is seeking a Pharmacy Technician for a fully remote role in the United States. You will handle inbound calls from members and providers, document approvals/denials, and escalate complex clinical questions to a pharmacist.

Requirements include 1 year in a healthcare call center, pharmacy tech experience preferred, and strong MS Office skills. Schedule includes 8-hour shifts, with mandatory overtime; fully remote from home.