Remote Pharmacy Technician: Patient Care & Support

Conduent; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid training

Equipment provided

Career growth

No weekend

Job summary

Conduent is seeking a Pharmacy Technician Services Associate for a remote, full-time role. You will be the first point of contact for customers, handling account inquiries and providing exceptional service while meeting performance goals.

Responsibilities include processing eligibility, data entry, and assisting with pharmacy operations. You will work in a team, adhere to established procedures, and escalate complex issues as needed.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to pre-employment screening and drug testing.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be Certified Pharmacy Technician.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource in a patient and healthcare provider facing role.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handles prescription prior authorization requests.
• Provide tier 1 and tier 2 support and work closely with the escalation team and agents on the floor to understand healthcare provider and patient concerns for problem orders and help clarify any concerns on a priority basis to help ship orders on time.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Communicates appropriate options for resolutions.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representative.
• Complete all corrective actions requiring second-party review.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Education

High School Diploma

Certified Pharmacy Technician

Tools

Pharmacy software

Data entry software

Job description

Conduent is seeking a Pharmacy Technician Services Associate for a remote, full-time role. You will be the first point of contact for customers, handling account inquiries and providing exceptional service while meeting performance goals.

Responsibilities include processing eligibility, data entry, and assisting with pharmacy operations. You will work in a team, adhere to established procedures, and escalate complex issues as needed.