Remote Pharmacy Technician – Customer Care Pro

Conduent, Inc.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off

Paid training

Equipment provided

Career growth

No weekend

Job summary

Conduent, Inc. is hiring a Pharmacy Technician Services Associate to support clients as the first point of contact.

You will answer questions about accounts and resolve issues while delivering exceptional customer service, helping ensure accurate data and timely order processing. The position offers a remote work arrangement, Bi-weekly payroll, and benefits from day one, including medical, dental, and vision.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to pre-employment screening and drug testing.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be Certified Pharmacy Technician.
• Have prior clerical/customer service work experience.
• Have Pharmacy Technician experience.
• Comfortable working within established processes and procedures.

Responsibilities

• Provides first call resolution for state eligibility programs via telephone (e.g., Medicaid, SNAP).
• Enter client data into system.
• Assist clients with understanding their rights and responsibilities related to appeals.
• Verify eligibility and summarize case activity.
• Work daily from assigned queues and incoming documents.
• Assist the pharmacy in general pharmacy operations as a program support resource in a patient and healthcare provider facing role.
• Retrieve prescriptions coming from various sources for review and completeness of required information.
• Handles prescription prior authorization requests.
• Provide tier 1 and tier 2 support and work closely with the escalation team and agents on the floor to understand healthcare provider and patient concerns for problem orders and help clarify any concerns on a priority basis to help ship orders on time.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gather information from the caller to properly resolve the situation.
• Communicates appropriate options for resolutions.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representative.
• Complete all corrective actions requiring second-party review.

Skills

Customer service

Data entry

Phone support

Communication

Education

High School Diploma

Certified Pharmacy Technician

Tools

Database software

Job description

Conduent, Inc. is hiring a Pharmacy Technician Services Associate to support clients as the first point of contact.

You will answer questions about accounts and resolve issues while delivering exceptional customer service, helping ensure accurate data and timely order processing. The position offers a remote work arrangement, Bi-weekly payroll, and benefits from day one, including medical, dental, and vision.