Remote Pharmacy Technician: Claims & Patient Support

Insight Global; Texas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

HSA/FSA/DC FSA options

Paid time off

Job summary

Insight Global is seeking a Pharmacy Technician to join our team in Texas. The role focuses on preparing and submitting third-party insurance claims using our custom-built pharmacy management system, while delivering exceptional customer service and resolving patient escalations by phone, text, chat, and email.

The position requires 2+ years in a high-volume pharmacy, strong knowledge of insurance claims, and the ability to learn new systems and equipment.

Qualifications

• 2+ years experience working in a high volume pharmacy.
• Exceptional knowledge of commercial and government insurance and how to troubleshoot claims.
• Ability to learn and operate a new pharmacy management system and other relevant equipment.
• Ability to interpret, transcribe, and troubleshoot prescription information.
• Ability to perform common math calculations.

Responsibilities

• High-Touch Patient Support: Provide direct, personalized support to patients >90% of the time through phones and messages primarily focused on pharmacy needs
• Troubleshoot Pharmacy Cases: Address and resolve standard pharmacy-related inquiries and issues
• Customer Service: Deliver excellent service with a focus on maintaining customer satisfaction
• Communication Across Teams: Engage with other teams to support patient needs and improve the overall experience
• Patient Escalations: Handle patient escalations, providing resolution and ensuring satisfaction
• Process Improvement: Provide feedback on common issues or workflow improvements from patient interactions
• Standard Workflow Execution: Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes
• Empathy & Support: Demonstrate empathy in all patient interactions, focusing on resolving issues.

Skills

High-volume pharmacy

Insurance claims

Pharmacy software

Prescription troubleshooting

Math calculations

Job description

Insight Global is seeking a Pharmacy Technician to join our team in Texas. The role focuses on preparing and submitting third-party insurance claims using our custom-built pharmacy management system, while delivering exceptional customer service and resolving patient escalations by phone, text, chat, and email.

The position requires 2+ years in a high-volume pharmacy, strong knowledge of insurance claims, and the ability to learn new systems and equipment.