Remote Pharmacy Technician: Claims & Patient Care

Cardinal Health; Florida; À distance; USD 27 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability coverage

Résumé du poste

Cardinal Health is seeking a remote Pharmacy Technician to join our Pharmacy Operations team serving retail and acute care customers. The role focuses on accurate prescription data entry, insurance processing, and patient outreach, while maintaining HIPAA compliance across multiple queues.

You will collaborate with pharmacists and teammates in a fully remote environment, ensuring timely, courteous service and accuracy.

Qualifications

• High School diploma or GED or equivalent.
• 2-3 years of experience as a Pharmacy Technician in a retail pharmacy environment, preferred.
• Active Florida Pharmacy Technician License in good standing.
• Prior pharmacy customer service experience, including communicating with patients by phone.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to manage multiple tasks and priorities while working across different pharmacy workflows or queues.

Responsabilités

• Process prescription claims through insurance and troubleshoot rejected or unsuccessful claims as needed.
• Support prior authorization workflows and coordinate with pharmacists, patients, providers, and insurance carriers as appropriate.
• Work across multiple pharmacy queues based on business needs, including prescription entry, insurance adjudication, copayment collection, order processing, and patient outreach.
• Provide professional and responsive customer service to patients by phone, including answering pharmacy-related questions, verifying information, assisting with orders and reorders, and resolving concerns.
• Make outbound patient calls as assigned, including outreach related to orders, copayments, and other pharmacy needs.
• Collect and accurately document patient copayment information and support invoice creation and order processing.
• Maintain accurate documentation and data entry across pharmacy systems.
• Protect confidential patient and prescription information and maintain compliance with HIPAA and applicable pharmacy procedures.
• Meet established productivity and quality expectations while maintaining a high level of accuracy.
• Communicate effectively with pharmacists, supervisors, and team members in a remote work environment.

Connaissances

Prescription data entry

Attention to detail

Multitasking

Customer service

HIPAA compliance

Remote work

Formation

High School diploma or GED

2-3 years experience as Pharmacy Technician in retail

Active Florida Pharmacy Technician License

Pharmacy customer service experience

Microsoft Office proficiency

Outils

Microsoft Office

Description du poste

Cardinal Health is seeking a remote Pharmacy Technician to join our Pharmacy Operations team serving retail and acute care customers. The role focuses on accurate prescription data entry, insurance processing, and patient outreach, while maintaining HIPAA compliance across multiple queues.

You will collaborate with pharmacists and teammates in a fully remote environment, ensuring timely, courteous service and accuracy.