Remote Pharmacy Technician

Insight Global; Texas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

HSA/FSA/DC FSA options

Paid time off

Job summary

Insight Global is seeking a Pharmacy Technician to join our team in Texas. The role focuses on preparing and submitting third-party insurance claims using our custom-built pharmacy management system, while delivering exceptional customer service and resolving patient escalations by phone, text, chat, and email.

The position requires 2+ years in a high-volume pharmacy, strong knowledge of insurance claims, and the ability to learn new systems and equipment.

Qualifications

• 2+ years experience working in a high volume pharmacy.
• Exceptional knowledge of commercial and government insurance and how to troubleshoot claims.
• Ability to learn and operate a new pharmacy management system and other relevant equipment.
• Ability to interpret, transcribe, and troubleshoot prescription information.
• Ability to perform common math calculations.

Responsibilities

• High-Touch Patient Support: Provide direct, personalized support to patients >90% of the time through phones and messages primarily focused on pharmacy needs
• Troubleshoot Pharmacy Cases: Address and resolve standard pharmacy-related inquiries and issues
• Customer Service: Deliver excellent service with a focus on maintaining customer satisfaction
• Communication Across Teams: Engage with other teams to support patient needs and improve the overall experience
• Patient Escalations: Handle patient escalations, providing resolution and ensuring satisfaction
• Process Improvement: Provide feedback on common issues or workflow improvements from patient interactions
• Standard Workflow Execution: Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes
• Empathy & Support: Demonstrate empathy in all patient interactions, focusing on resolving issues.

Skills

High-volume pharmacy

Insurance claims

Pharmacy software

Prescription troubleshooting

Math calculations

Job description

• 2+ years experience working in a high volume pharmacy
• Exceptional knowledge of commercial and government insurance and how to troubleshoot claims
• Ability to learn and operate a new pharmacy management system and other relevant equipment
• Ability to interpret, transcribe, and troubleshoot prescription information
• Ability to perform common math calculations

Nice to Have Skills & Experience

• Experience with specialty claims adjudication
• Experience submitting and managing Prior Authorizations and TAR's
• Experience with Fertility medications

Job Description

As a Pharmacy Technician, you will use your advanced knowledge working in a pharmacy to prepare and submit third-party insurance claims using our custom-built pharmacy management system. Additional responsibilities will include troubleshooting complex cases. You'll also deliver extraordinary customer service while handling patient escalations via phone, text, chat, and email.

• High-Touch Patient Support: Provide direct, personalized support to patients >90% of the time through phones and messages primarily focused on pharmacy needs
• Troubleshoot Pharmacy Cases: Address and resolve standard pharmacy-related inquiries and issues
• Customer Service: Deliver excellent service with a focus on maintaining customer satisfaction
• Communication Across Teams: Engage with other teams to support patient needs and improve the overall experience
• Patient Escalations: Handle patient escalations, providing resolution and ensuring satisfaction
• Process Improvement: Provide feedback on common issues or workflow improvements from patient interactions
• Standard Workflow Execution: Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes
• Empathy & Support: Demonstrate empathy in all patient interactions, focusing on resolving issues.

Compensation

$17/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.