Remote Pharmacy Tech II — Customer Support & Adjudication

Cardinal Health; Florida; Hybrid; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in the United States seeks a Remote Pharmacy Technician II to support members via phone-based prescription processing and adjudication. This role excludes physical dispensing and on-site pharmacy work, focusing on accuracy and customer service.

You will handle calls, assist with orders and eligibility, and ensure compliance with pharmacy regulations while maintaining high data-entry quality and efficiency.

Qualifications

• 1-2 years of pharmacy technician experience, preferred
• High School diploma, GED or equivalent, or equivalent work experience, preferred
• Active Florida Pharmacy Technician License, in good standing
• Retail pharmacy experience strongly preferred
• Bilingual (Spanish/English) is a plus

Responsibilities

• Answer inbound and outbound calls daily from members, prescribers, and insurance companies
• Assist new and existing members with order placement, prescription questions, and payment inquiries
• Contact prescriber offices for clarifications, refills, and prescription needs
• Accurately type prescription information into system workflows
• Adjudicate prescriptions and resolve insurance-related issues
• Route cases to Intake or other queues when appropriate
• Work out of multiple queues and maintain productivity expectations
• Maintain high attention to detail and ensure accuracy in all data entry
• Follow all pharmacy regulations, policies, and internal procedures

Skills

Phone-based support

Data entry accuracy

Prescription processing

Education

Active Florida Pharmacy Technician License

High School diploma or equivalent

Tools

Pharmacy software

Insurance adjudication systems

Job description

Cardinal Health in the United States seeks a Remote Pharmacy Technician II to support members via phone-based prescription processing and adjudication. This role excludes physical dispensing and on-site pharmacy work, focusing on accuracy and customer service.

You will handle calls, assist with orders and eligibility, and ensure compliance with pharmacy regulations while maintaining high data-entry quality and efficiency.