Remote Pharmacy Support Specialist

IQVIA; United States; Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a fully remote contract role. You will handle payment assistance solutions like co-pay cards or vouchers, answering inquiries on card activation, program eligibility, and benefits, with troubleshooting of submission issues.

The role requires Pharmacy Technician experience, HIPAA certification, and call center background. Shifts total 40 hours per week; the position offers potential for conversion to full-time with IQVIA.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user’s issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Customer service

HIPAA familiarity

Bilingual English/Spanish

Education

High School Diploma or equivalent

Pharmacy Technician experience

HIPAA certified

Call center experience (3+ years) preferred

Medical claim processing experience a plus

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a fully remote contract role. You will handle payment assistance solutions like co-pay cards or vouchers, answering inquiries on card activation, program eligibility, and benefits, with troubleshooting of submission issues.

The role requires Pharmacy Technician experience, HIPAA certification, and call center background. Shifts total 40 hours per week; the position offers potential for conversion to full-time with IQVIA.