Remote Pharmacy Support Call Center Agent - Contract

IQVIA; Salt Lake City (UT); Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA is hiring a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and professionals with program benefits, activations, and eligibility. This contract role focuses on payment assistance, co-pay cards, and troubleshooting submission rejections.

Minimum education includes a high school diploma; Pharmacy Technician experience and HIPAA certification are required. Call center experience is preferred, with English/Spanish bilingual skills considered a plus.

Qualifications

• Pharmacy Technician experience required.
• HIPAA certification required.
• Call center experience preferred (3+ years).
• Bi-lingual (English/Spanish) a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, or other contact methods.
• Assess user issues and provide first-level resolution.
• Document resolution details and escalate unresolved issues as needed.
• Manage 40-hour weekly shifts across EST time zones.

Skills

Pharmacy Technician

HIPAA

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is hiring a 100% remote Pharmacy Support Call Center Representative to assist patients, pharmacies, and professionals with program benefits, activations, and eligibility. This contract role focuses on payment assistance, co-pay cards, and troubleshooting submission rejections.

Minimum education includes a high school diploma; Pharmacy Technician experience and HIPAA certification are required. Call center experience is preferred, with English/Spanish bilingual skills considered a plus.