Remote Pharmacy Support Analyst - Patient Assistance Programs

Cardinal Health; Honolulu (HI); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Pharmacy Support Analyst to help eligible patients obtain medications through manufacturer Patient Assistance Programs (PAPs) using Atrix software. You will work with patients, providers, and manufacturers to secure coverage for uninsured or underinsured individuals, reducing medication costs for the healthcare system.

The role involves identifying eligible patients, managing applications, communicating with clinicians and staff, and researching additional resources.

Qualifications

• Strong communication and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills with exceptional attention to detail.
• Ability to meet deadlines in a fast-paced environment.
• Professional telephone and interpersonal skills.
• 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred
• Knowledge of medications, disease states, and treatment options, preferred
• Experience working in hospitals, clinics, or healthcare settings, preferred
• Experience supporting low-income, underserved, or special-needs populations, preferred
• Familiarity with social service programs or patient advocacy programs, preferred
• Experience working in high-volume environments, preferred

Responsibilities

• Identify patients who may qualify for Patient Assistance Programs and determine eligibility.
• Complete, submit, and manage applications for medication assistance programs.
• Recover medication costs for eligible patients who do not have third-party prescription coverage.
• Serve as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
• Educate patients, physicians, and healthcare staff on program requirements, processes, and available resources.
• Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
• Resolve application issues, denials, and missing documentation to help secure approvals.
• Research and identify alternative assistance resources for patients who do not qualify for manufacturer programs, including charitable organizations and community resources.
• Discuss available medication options with providers and patients based on program availability and access.
• Track and report recovered medication value for billing and program performance purposes.
• Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
• Build and maintain strong relationships with healthcare system contacts to ensure program success and high-quality service.

Skills

Communication

Customer service

Multitasking

Attention to detail

Time management

Phone etiquette

Tools

Microsoft Office

Job description

Cardinal Health is seeking a Pharmacy Support Analyst to help eligible patients obtain medications through manufacturer Patient Assistance Programs (PAPs) using Atrix software. You will work with patients, providers, and manufacturers to secure coverage for uninsured or underinsured individuals, reducing medication costs for the healthcare system.

The role involves identifying eligible patients, managing applications, communicating with clinicians and staff, and researching additional resources.