Remote Pharmacy Quality Supervisor

NCSL International; Nashville (TN); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off (20 days)

Parental leave (4 weeks)

Holidays (9 days)

401K with company match

Adoption Assistance Program

Flexible Spending Account

Educational & Membership assistance

Referral Bonus Program up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. You will supervise quality analysts, monitor performance, and drive improvements through data-driven plans and documented outcomes.

You will create project plans, coordinate cross-functional work, develop metrics, and report progress to leadership. The role emphasizes collaboration, regulatory compliance, and delivering measurable quality enhancements across the

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned

Skills

Supervisory experience

Data-driven recommendations

Quality improvement

Customer service excellence

Regulatory compliance

Team collaboration

Education

Associate degree or 2+ years related experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. You will supervise quality analysts, monitor performance, and drive improvements through data-driven plans and documented outcomes.

You will create project plans, coordinate cross-functional work, develop metrics, and report progress to leadership. The role emphasizes collaboration, regulatory compliance, and delivering measurable quality enhancements across the