Remote Pharmacy Quality Supervisor

NCSL International; Lincoln (NE); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

PTO 20 days

Parental leave

9 paid holidays

401K match

Adoption assistance

FSA

Education assistance

Membership assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. You will oversee quality analysts, assign work, monitor performance, and drive improvement plans with data-driven analyses.

You will develop project plans, ensure calibration consistency, and present assessments to leadership. The role requires supervisory experience, data analytics skills, and strong customer service mindset.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments /derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Review, request, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Skills

Quality analysis

Data-driven decisions

Leadership

Process improvement

Customer service

Compliance

Team collaboration

Education

Associate degree

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. You will oversee quality analysts, assign work, monitor performance, and drive improvement plans with data-driven analyses.

You will develop project plans, ensure calibration consistency, and present assessments to leadership. The role requires supervisory experience, data analytics skills, and strong customer service mindset.