Remote Pharmacy Quality Supervisor

NCSL International; Minnesota; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401K match

Adoption assistance

Flexible spending account

Educational assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead and manage the Specialty Pharmacy Quality Management Program. You will supervise quality analysts, review performance, and drive improvement plans with data-supported outcomes.

The role emphasizes building robust calibration processes, creating project plans, and delivering assessments to leadership, with a focus on improving people and processes across the program.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments /derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Skills

Data analysis

Leadership

Customer service

Team collaboration

Education

Associate degree or relevant experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead and manage the Specialty Pharmacy Quality Management Program. You will supervise quality analysts, review performance, and drive improvement plans with data-supported outcomes.

The role emphasizes building robust calibration processes, creating project plans, and delivering assessments to leadership, with a focus on improving people and processes across the program.