Remote Pharmacy Quality Lead

NCSL International; Trenton (NJ); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro-Mf

Professional Membership assistance

Referral Bonus Program up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team. The role oversees the Specialty Pharmacy Quality Management Program, guiding quality analysts and monitoring performance to drive improvements.

You will develop project plans, support calibration, and present state assessments with data-driven recommendations to leadership. Collaboration with pharmacy personnel and cross-functional teams is required.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, action plans, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to stay current with processes and evaluate performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process ensuring consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve people and processes to leadership using data-based assessments.
• Other duties as assigned

Skills

Data analysis

Leadership

Problem solving

Customer service

Communication

Education

Associate degree

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team. The role oversees the Specialty Pharmacy Quality Management Program, guiding quality analysts and monitoring performance to drive improvements.

You will develop project plans, support calibration, and present state assessments with data-driven recommendations to leadership. Collaboration with pharmacy personnel and cross-functional teams is required.