Remote Pharmacy Quality Assurance Analyst

Lumicera; Columbus (OH); Teletrabalho; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

PTO 20 days

Parental leave 4 weeks

9 paid holidays

401K match up to 5%

Adoption assistance

Flexible Spending Account

Education assistance and professional

Referral bonus up to $750

Resumo da oferta

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. The Quality Analyst collaborates with area leaders to develop, implement, and monitor processes to audit key performance metrics and ensure service quality across pharmacy operations.

You will review inbound calls, document outcomes and coaching needs, and work with Training to align QA findings with curriculum. Travel to other campuses and training events is required, with a supportive environment and competitive

Qualificações

• High School diploma or equivalent; Bachelor's degree or equivalent experience preferred.
• Experience in call-center quality assurance, performance evaluation, training, pharmacy operations, or related field.
• Experience with Calabrio or similar QA tools preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Participate in, adhere to, and support compliance program objectives.
• Able to interact cooperatively and respectfully with other employees.

Responsabilidades

• Conduct evaluations of inbound/outbound interactions using established scorecards.
• Identify trends, recurring issues, and systemic barriers affecting patient experience or workflow efficiency.
• Facilitate calibration sessions with contributors and leaders to ensure scoring consistency.
• Recommend updates to scorecards, evaluation rubrics, workflows, SOPs, and coaching tools.
• Maintain knowledge of quality standards, systems, processes, and policies.
• Support training design and align QA findings with curricula and coaching tools.
• Ensure resources and technology are used efficiently by teams and propose improvements.
• Travel to other campuses and training events.
• Other duties as assigned.

Conhecimentos

Quality assurance

Performance evaluation

Team training

Formação académica

High school diploma or equivalent

Bachelor's degree or equivalent experience preferred

Ferramentas

Calabrio

Microsoft Office

Descrição da oferta de emprego

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. The Quality Analyst collaborates with area leaders to develop, implement, and monitor processes to audit key performance metrics and ensure service quality across pharmacy operations.

You will review inbound calls, document outcomes and coaching needs, and work with Training to align QA findings with curriculum. Travel to other campuses and training events is required, with a supportive environment and competitive