Remote Pharmacy Quality Analyst: Elevate Patient Care

Lumicera; Lincoln (NE); Teletrabalho; USD 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance (Dental & Vision)

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus Program – up to $750

Resumo da oferta

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. The Quality Analyst collaborates with leaders to develop, implement, and monitor processes to audit key performance metrics and support associate performance.

The role involves auditing calls, documenting outcomes, and partnering with teams to drive improvement. The position supports compliance and quality programs, with travel to other campuses and training events as needed.

Qualificações

• High School diploma or equivalent required; Bachelor’s degree or equivalent experience strongly preferred.
• Experience in call-center quality assurance, performance evaluation, training, pharmacy operations, or a related field strongly preferred.
• Experience with Calabrio or similar quality management tools preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsabilidades

• Demonstrate passion for helping teams succeed based on individual needs, learning styles, and feedback preferences.
• Participate in a robust Quality Management Program to evaluate inbound/outbound interactions using scorecards for empathy, accuracy, compliance, and process adherence.
• Identify trends, recurring issues, and systemic barriers affecting patient experience or workflow efficiency.
• Facilitate calibration sessions with contributors and area leaders to ensure scoring consistency and inter-rater reliability.
• Recommend updates to scorecards, evaluation rubrics, workflows, SOPs, and coaching tools based on findings.
• Support compliance program objectives and ensure evaluations and audits align with regulatory requirements.

Conhecimentos

Quality assurance

Call center

Communication

Teamwork

Formação académica

High School diploma or equivalent

Bachelor’s degree or equivalent experience

Ferramentas

Calabrio

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Descrição da oferta de emprego

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. The Quality Analyst collaborates with leaders to develop, implement, and monitor processes to audit key performance metrics and support associate performance.

The role involves auditing calls, documenting outcomes, and partnering with teams to drive improvement. The position supports compliance and quality programs, with travel to other campuses and training events as needed.