Remote Pharmacy Quality Analyst | QA & Process Improvement

Lumicera; Saint Paul (MN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 20 days

4 weeks parental leave

9 holidays

401K company match 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus

Job summary

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. The Quality Analyst collaborates with area leaders to develop, implement, and monitor processes for key performance metrics and audits, ensuring service quality across the organization.

The role involves auditing inbound calls, documenting outcomes, and partnering with Training & Development to align QA findings with coaching tools. Occasional travel to campuses and events is required.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree or equivalent experience preferred.
• Experience in call-center quality assurance, performance evaluation, training, pharmacy operations, or related field preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.

Responsibilities

• Demonstrate passion for helping teams succeed based on individual needs, learning styles, and feedback preferences
• Participate in a robust Quality Management Program to include evaluating inbound/outbound interactions using scorecards to assess empathy, communication, accuracy, compliance, and process adherence
• Identify trends, recurring issues, and systemic barriers affecting patient experience, associate performance, or workflow efficiency
• Travel to other campuses and training events
• Support compliance program objectives and risk mitigation through audits

Skills

Quality assurance

Performance evaluation

Training

Pharmacy operations

Education

Bachelor's degree or equivalent experience

High School diploma or equivalent

Tools

Calabrio or similar quality management tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. The Quality Analyst collaborates with area leaders to develop, implement, and monitor processes for key performance metrics and audits, ensuring service quality across the organization.

The role involves auditing inbound calls, documenting outcomes, and partnering with Training & Development to align QA findings with coaching tools. Occasional travel to campuses and events is required.