Remote Pharmacy Quality Analyst — QA & Training Impact

Lumicera; Sacramento (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off – 20 days

Parental leave – 4 weeks

9 paid holidays

401K with company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Job summary

Lumicera Health Services seeks an Analyst, Pharmacy Quality to design and monitor quality programs across operations. The role audits calls, evaluates performance, and supports leadership with KPI reporting to improve patient care and service standards.

You will partner with Training to align QA findings with coaching tools and SOPs, while identifying trends and taking corrective actions. Travel to campuses may be required to support program rollouts.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience in call-center quality assurance or related field preferred.
• Experience with Calabrio or similar quality management tools preferred.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint required.

Responsibilities

• Assess associates through QA evaluations and scorecards.
• Audit inbound/outbound interactions for empathy, accuracy, and compliance.
• Identify trends and root causes affecting patient experience and performance.
• Collaborate withTraining & Development to align QA findings with curricula.
• Travel to other campuses and training events as needed.

Skills

Call-center QA

Quality evaluation

Training coordination

Cross-functional collaboration

Data analysis

Education

Bachelor's degree

High school diploma

Tools

Calabrio

Microsoft Office

Job description

Lumicera Health Services seeks an Analyst, Pharmacy Quality to design and monitor quality programs across operations. The role audits calls, evaluates performance, and supports leadership with KPI reporting to improve patient care and service standards.

You will partner with Training to align QA findings with coaching tools and SOPs, while identifying trends and taking corrective actions. Travel to campuses may be required to support program rollouts.