Remote Pharmacy Quality Analyst | Elevate Patient Care

Lumicera; Idaho; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Paid holidays

401K company match

Adoption assistance

Flexible Spending Account

Educational Assistance

Professional membership assistance

Referral bonus

Job summary

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. This position collaborates with area leaders to develop, implement, and monitor processes to obtain and audit key performance metrics, ensuring service quality and regulatory compliance.

The Quality Analyst reviews inbound calls, documents outcomes, and supports training and improvements across departments, driving better patient experiences while upholding company policies.

Qualifications

• High School diploma or equivalent required; Bachelor's degree or equivalent experience strongly preferred.
• Experience in call-center quality assurance, performance evaluation, training, pharmacy operations, or related field preferred.
• Experience with Calabrio or similar quality management tools preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Demonstrate passion for helping teams succeed based on individual needs and feedback preferences.
• Foster a department culture of trust, respect, honesty, and patient care at the forefront.
• Conduct evaluations of interactions using scorecards to assess empathy, accuracy, and compliance.
• Identify trends, recurring issues, and systemic barriers affecting patient experience or performance.
• Facilitate calibration sessions to ensure scoring consistency and update guidance as needed.
• Recommend updates to scorecards, rubrics, workflows, SOPs, and coaching tools.
• Maintain knowledge of quality standards, systems, and policies; align QA findings with curriculum design.
• Support training to translate QA findings into actionable coaching.

Skills

Quality assurance

Call center

Pharmacy operations

Training

Microsoft Office

Education

High School diploma

Bachelor’s degree preferred

Tools

Calabrio

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. This position collaborates with area leaders to develop, implement, and monitor processes to obtain and audit key performance metrics, ensuring service quality and regulatory compliance.

The Quality Analyst reviews inbound calls, documents outcomes, and supports training and improvements across departments, driving better patient experiences while upholding company policies.