Remote Pharmacy Quality Analyst: Elevate Patient Care

Lumicera; Salem (OR); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Prof. 

Referral Bonus Program – up to $750!

Job summary

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. This role collaborates with business leaders to develop, implement, and monitor processes to capture and audit key performance metrics, ensuring quality and regulatory compliance.

The analyst will document audit outcomes, design training plans, and support leadership in action plans at team and individual levels. The position requires QA experience in call-center or pharmacy operations, proficiency with Calabrio

Qualifications

• High School diploma or equivalent; Bachelor’s degree preferred.
• Experience in call-center quality assurance, performance evaluation, training, pharmacy operations, or related field preferred.
• Experience with Calabrio or similar quality management tools preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with colleagues.

Responsibilities

• Audit inbound/outbound interactions using scorecards to assess empathy, accuracy, and compliance.
• Identify trends and systemic barriers affecting patient experience or performance.
• Lead calibration sessions to ensure scoring consistency and update guidance as needed.
• Recommend updates to scorecards, rubrics, workflows, SOPs, and coaching tools.
• Ensure QA resources and policies align with regulatory requirements and trainings.

Skills

Call center QA

Performance evaluation

Training

Pharmacy operations

Interpersonal skills

Compliance program objectives

Education

High School diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Calabrio

Outlook

Word

Excel

PowerPoint

Job description

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team. This role collaborates with business leaders to develop, implement, and monitor processes to capture and audit key performance metrics, ensuring quality and regulatory compliance.

The analyst will document audit outcomes, design training plans, and support leadership in action plans at team and individual levels. The position requires QA experience in call-center or pharmacy operations, proficiency with Calabrio