Remote Pharmacy Operations Supervisor

Cardinal Health, Inc.; Ohio; Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a remote Pharmacy Operations Supervisor to oversee a team of 15–20 technicians handling prescription data entry, order management and patient outreach.

You will guide daily workflows, ensure compliance, and drive continuous improvement. The role requires 3–5 years of supervisory experience in pharmacy ops, a related bachelor’s degree or equivalent, and familiarity with Brightree, PioneerRx or GuardianRx.

Qualifications

• 3-5 years of experience as a Lead Pharmacy Technician or in a Pharmacy Supervisor or similar people leader role, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Certified Pharmacy Technician with Active/Clear registration with the OH Board of Pharmacy and in home state (if located outside of OH)
• Knowledge of Brightree, PioneerRx, and/or GuardianRx pharmacy management system preferred but not required
• Previous experience training/coaching team members in various areas of pharmacy operations preferred

Responsibilities

• Supervise a team of up to 15-20 pharmacy technicians focused on prescription data entry, order management, and patient outreach.
• Provide day-to-day oversight of technician workflows, ensuring accuracy, compliance, and timely processing of inbound/outbound communications.
• Conduct regular 1:1s with direct reports and lead techs to set expectations, provide feedback, and support professional development.
• Deliver second-tier coaching and performance management, including corrective actions and escalation of ongoing issues.
• Collaborate with fellow supervisors to align team goals, share best practices, and ensure consistent execution across business units.
• Support project work by contributing to goal-setting, tracking progress, and presenting updates to the team and leadership.
• Partner cross-functionally with IT, operations, and other departments to implement system enhancements and process improvements.
• Facilitate onboarding and training for new technicians, ensuring readiness for production and adherence to SOPs.
• Monitor team metrics and performance indicators, using data to identify trends and drive continuous improvement.

Skills

Team leadership

Coaching

Performance management

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Brightree

PioneerRx

GuardianRx

Job description

Cardinal Health, Inc. is seeking a remote Pharmacy Operations Supervisor to oversee a team of 15–20 technicians handling prescription data entry, order management and patient outreach.

You will guide daily workflows, ensure compliance, and drive continuous improvement. The role requires 3–5 years of supervisory experience in pharmacy ops, a related bachelor’s degree or equivalent, and familiarity with Brightree, PioneerRx or GuardianRx.