Lead Pharmacy Tech: Operations & Training (Remote)

Cardinal Health, Inc.

Florida

Remote

USD 37,000 - 43,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Wages access before payday with myFlex

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Lead Pharmacy Technician to guide a team of technicians and oversee day-to-day operations in the pharmacy operations group. This role drives productivity, quality control, and timely prescription processing to support patient care.

You will coach staff, manage training, monitor performance metrics, and escalate issues to leadership while ensuring compliance with regulatory requirements and pharmacy procedures across multiple channels including retail, mail-order, and

Qualifications

4+ years of related experience, preferred
High School diploma, GED or equivalent, or equivalent work experience, preferred
Active Florida Pharmacy Technician License
Experience working as a pharmacy technician in a retail, specialty, mail-order, long-term care, or similar pharmacy environment
Demonstrated experience leading, mentoring, training, or guiding team members
Strong verbal and written communication skills
Ability to prioritize tasks, manage deadlines, and work in fast-paced environments
Experience collaborating across teams to build relationships
Experience training and developing pharmacy staff, preferred
Experience serving as SME for pharmacy workflows or systems, preferred
Experience with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript, preferred
Experience supporting productivity monitoring, quality assurance programs, scheduling, and performance coaching, preferred

Responsibilities

Serve as the primary point of contact for pharmacy technicians by answering questions, providing guidance, and supporting daily operations.
Assist with onboarding, training, and ongoing development of pharmacy team members.
Monitor employee productivity, workflow performance, and quality metrics to ensure goals are met.
Provide coaching and performance feedback; escalate significant concerns to leadership.
Support staffing and scheduling activities, including PTO management and coverage planning.
Complete operational audits, maintain documentation, and prepare reports on team and workflow performance.
Manage and respond to secure emails, phone inquiries, and operational communications.
Monitor prescription processing queues and ensure timely completion of orders and refills.
Perform pharmacy technician duties including prescription processing, billing support, order entry, and workflow tasks.
Coordinate with internal teams to support continuity of care and resolve issues.
Identify and escalate clinical questions, clarifications, and pharmacist matters.
Monitor turnaround times and help meet daily production and service goals.
Promote compliance with procedures, quality standards, and regulatory requirements.
Serve as SME and resource for pharmacy operations, systems, and workflows.