Remote Pharmacy Intake & Patient Support Specialist

American Oncology Network; United States; Remote; USD 22,000 - 42,000; Full time

Job summary

American Oncology Network is seeking a Pharmacy Technician to support outbound calls to patients and care teams, address prescription barriers, and document information across CPR+, ONCO EMR, and related systems.

Under supervision, the role handles data entry, helpdesk coordination, and follow-up on specialty pharmacy orders, focusing on accuracy, timely communication, and patient confidentiality in a remote work setting.

Qualifications

• High school education required.
• Active/Unrestricted Pharmacy Technician permit in the state of residence; willing to obtain Florida permit if applicable.
• Two years' experience in specialty, retail, mail order, or hospital pharmacy as a pharmacy technician.
• Ability to work remotely and handle multiple systems with accuracy.

Responsibilities

• Data entry, documentation, and navigation across multiple software systems.
• Pharmacy Help Desk: facilitate communication with clinics, physicians, and vendors.
• Specialty pharmacy follow-up and staff support to ensure orders are processed efficiently.
• Pharmacy call center communication and customer service to patients and providers.
• Compliance: maintain training, HIPAA procedures, and confidentiality.

Skills

Data entry

Documentation

Communication

Time management

Customer service

Team collaboration

Education

High school education

Tools

ONCO

ORCA

CPR+

MS Office

Job description

American Oncology Network is seeking a Pharmacy Technician to support outbound calls to patients and care teams, address prescription barriers, and document information across CPR+, ONCO EMR, and related systems.

Under supervision, the role handles data entry, helpdesk coordination, and follow-up on specialty pharmacy orders, focusing on accuracy, timely communication, and patient confidentiality in a remote work setting.