Remote Oncology Pharmacy Care Specialist

Onco360 Oncology Pharmacy; Waltham (MA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Company paid benefits – life, and short and long-term disability

Job summary

Onco360 Oncology Pharmacy in Waltham, MA is seeking a Pharmacy Technician - Customer Care Specialist for a full-time remote position. Candidates will manage customer care escalations and work with the sales team to resolve issues. Required qualifications include a High School Diploma and pharmacy billing experience.

Starting salary is $23.00/hour with opportunities for professional growth. The position also offers a sign-on bonus of $5,000 for new employees joining before July 31, 2026.

Qualifications

• 1 to 2 years of pharmacy billing or certified pharmacy technician experience required.
• Knowledge of CPR+ and billing claim responses.

Responsibilities

• Manage the customer care escalations email workflow.
• Work with customer service manager to ensure all sales team escalations are addressed.
• Resolve customer problems with other functional areas.

Skills

Customer service

Problem solving

Excellent communication skills (verbal and written)

Education

High School Diploma required; Bachelor's degree preferred

Job description

Onco360 Oncology Pharmacy in Waltham, MA is seeking a Pharmacy Technician - Customer Care Specialist for a full-time remote position. Candidates will manage customer care escalations and work with the sales team to resolve issues. Required qualifications include a High School Diploma and pharmacy billing experience.

Starting salary is $23.00/hour with opportunities for professional growth. The position also offers a sign-on bonus of $5,000 for new employees joining before July 31, 2026.