Remote Oncology Pharmacy Tech — Customer Care Specialist

Onco360 Oncology Pharmacy; Scottsdale (AZ); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Company paid benefits – life, and short and long-term disability

Job summary

Onco360 Oncology Pharmacy in Scottsdale, AZ is hiring a full-time Customer Care Specialist. This role, with remote working options, involves managing customer care issues and working closely with sales teams and providers. A strong desire to help patients is key to success.

The position offers a starting salary of $23.00 an hour and includes a sign-on bonus of $5,000 for those who start before July 31, 2026. Benefits include a 401k plan, paid time off, and tuition reimbursement.

Qualifications

• 1 to 2 years of pharmacy billing or certified pharmacy technician required.
• Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent).

Responsibilities

• Manages the customer care escalations email workflow.
• Ensures all sales team escalations are addressed daily.
• Works on address exception reports given by the VP of pharmacy operations.
• Reports issues to the customer care manager.
• Works with other functional areas to resolve customer problems.

Skills

Customer service

Problem solving

Excellent verbal communication

Excellent written communication

Education

High School Diploma required; Bachelor's degree preferred

Job description

Onco360 Oncology Pharmacy in Scottsdale, AZ is hiring a full-time Customer Care Specialist. This role, with remote working options, involves managing customer care issues and working closely with sales teams and providers. A strong desire to help patients is key to success.

The position offers a starting salary of $23.00 an hour and includes a sign-on bonus of $5,000 for those who start before July 31, 2026. Benefits include a 401k plan, paid time off, and tuition reimbursement.