Remote Pharmacy Support Specialist

Amazon; Augusta (ME); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon in Augusta, USA, is seeking a Virtual Customer Care Advisor to empower customers to manage their medications and health. This fully remote role offers a flexible schedule, about 30–39 hours per week, with potential for more or fewer hours based on business needs.

You will handle billing/insurance questions, support customers via phone, email, and web, and collaborate with pharmacists when medical advice is required, delivering timely, high-quality service while building lasting customer

Qualifications

• Must reside within the state of Utah.
• Bachelor's Degree or equivalent.
• 6+ months of professional experience using computer and internet-based tools.
• Ability to multitask with phone and computer.

Responsibilities

• Absolutely assist customers and different advisors over the phone, electronic mail, and at the web with billing/insurance verification, product, or carrier questions
• Manipulate both inbound and outbound calls
• Proactively perceive answers to questions you count on our clients having in each interplay
• Take a palms‑on approach to resolving every difficulty, owning it from begin to complete or parting with pharmacist and pharmacy group of workers if medical advisement is important
• Provide high‑quality‑in‑magnificence provider revel in for our clients while operating in a fast‑paced surroundings
• Help solution customer inquiries regarding their insurance and copays, in addition to delivery desires
• Provide our clients with technical help when navigating pharmacy.Amazon.Com
• Serve clients in a timely way to ensure we're maximizing our dating with them
• Apprehend every interaction is about extra than solving a unmarried problem, but an opportunity to construct an extended‑time period relationship

Skills

Phone & email communication

Multitasking

Computer literacy

Education

Bachelor's Degree

Job description

Amazon in Augusta, USA, is seeking a Virtual Customer Care Advisor to empower customers to manage their medications and health. This fully remote role offers a flexible schedule, about 30–39 hours per week, with potential for more or fewer hours based on business needs.

You will handle billing/insurance questions, support customers via phone, email, and web, and collaborate with pharmacists when medical advice is required, delivering timely, high-quality service while building lasting customer