Remote Pharmacy Care Specialist

CVS Health; Austin (TX); On-site; USD 23,419 - 39,206; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Flexible work hours

Job summary

CVS Health in Austin, TX is seeking a Pharmacy Care Representative to interact directly with customers regarding medication orders and insurance verification. This role is focused on delivering high-quality customer service in a competitive environment.

Qualified candidates will have at least 1 year of relevant experience, and the position offers flexible work from home options. In addition to a base pay of $19.00/hr, the role includes a comprehensive benefits package and paid time off.

Qualifications

• 1+ years of experience in a customer service role handling complex needs over the phone.
• Familiarity with Windows applications like Outlook, Excel, Teams, Word.
• Ability to work in a secure home workspace.

Responsibilities

• Conduct inbound/outbound calls regarding medication orders and benefits verification.
• Coordinate requests for medication order shipments and insurance eligibility.
• Explain services to new customers and escalate clinical questions to staff pharmacists.

Skills

Customer service experience

Windows-based applications

Keyboarding skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health in Austin, TX is seeking a Pharmacy Care Representative to interact directly with customers regarding medication orders and insurance verification. This role is focused on delivering high-quality customer service in a competitive environment.

Qualified candidates will have at least 1 year of relevant experience, and the position offers flexible work from home options. In addition to a base pay of $19.00/hr, the role includes a comprehensive benefits package and paid time off.