Remote Pet Insurance Service Specialist

Independence Pet Group; Arizona; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive full medical, dental and vision Insurance

12 weeks of 100% paid Parental Leave

Group Pet Insurance

Paid holidays and company-wide Wellness Day off

Job summary

A leading pet insurance company is seeking an Insurance Agent-Service Agent to provide exceptional customer service by responding to inquiries, resolving issues, and ensuring compliance with policies. Ideal candidates have a minimum of 2 years of experience in customer service and must obtain a Property & Casualty License. This remote position offers comprehensive benefits including healthcare and paid parental leave.

Qualifications

• Minimum 2 years of relevant experience in customer service, call center, or a similar field.
• Must have and maintain a Property & Casualty License or obtain within 45 days of hire.

Responsibilities

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Maintain product knowledge and ensure compliance with customer service policies.

Skills

Customer service

Problem resolution

Communication

Sales

Job description

A leading pet insurance company is seeking an Insurance Agent-Service Agent to provide exceptional customer service by responding to inquiries, resolving issues, and ensuring compliance with policies. Ideal candidates have a minimum of 2 years of experience in customer service and must obtain a Property & Casualty License. This remote position offers comprehensive benefits including healthcare and paid parental leave.