Remote Insurance Agent – Customer Support & Retention

PetPartners Pet Insurance; Arizona; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision insurance

Flexible Spending Accounts (FSA)

12 weeks of 100% paid parental leave

Paid time off to volunteer

Pet-friendly office environment

Group pet insurance

Job summary

PetPartners Pet Insurance is hiring an Insurance Agent - Service Agent to assist customers by providing product information, resolving issues, and ensuring satisfaction.

The role requires a minimum of 2 years in customer service. Benefits include comprehensive medical insurance, paid parental leave, and a pet-friendly office environment. This is a remote position where you will manage inquiries and participate in sales efforts.

Qualifications

• Minimum 2 years of relevant experience in customer service, call center, or a similar field.
• Must have a Property & Casualty License or obtain it within 45 days of hire.

Responsibilities

• Respond to internal and external inquiries adhering to SLAs.
• Analyze, research, and resolve member accounts' issues.
• Maintain product knowledge and compliance with regulations.
• Participate in sales and retention efforts.

Skills

Customer service expertise

Problem resolution

Effective communication

Job description

PetPartners Pet Insurance is hiring an Insurance Agent - Service Agent to assist customers by providing product information, resolving issues, and ensuring satisfaction.

The role requires a minimum of 2 years in customer service. Benefits include comprehensive medical insurance, paid parental leave, and a pet-friendly office environment. This is a remote position where you will manage inquiries and participate in sales efforts.