Remote Pet Insurance Inside Sales & Retention Specialist

NBMBAA; United States; Remote; USD 46,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability coverage

Paid time off

Job summary

Nationwide is seeking an Inside Sales Support Agent for pet insurance to help resolve payment issues, educate members on products, and drive renewals and upgrades. You will interact with members and coordinate with multiple departments to ensure policy accuracy and customer satisfaction.

The role emphasizes retention, empathy, and problem-solving in a fast-paced contact-center environment. Remote work and non-standard hours are possible; strong knowledge of CRM systems is required.

Qualifications

• Education: Bachelor’s degree preferred or equivalent combination of education and experience.
• License/Certification/Designation: Property and Casualty license required in all 50 states; maintain licensure with CE.
• Experience: Inside sales, help desk or customer service; insurance/financial services preferred.
• Knowledge: MS Word, Excel, Access, PowerPoint a plus.

Responsibilities

• Make outbound phone calls to existing members to resolve payment issues and retain business.
• Call existing Pet members to share information and offer products to retain through renewal or prevent cancellation.
• Assist and encourage enrollment in new or upgraded insurance products.
• Support inbound sales queue during peak periods and inbound renewal queue year-round.
• Contact members to resolve policy issues that require sales quoting or plan changes.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Nationwide is seeking an Inside Sales Support Agent for pet insurance to help resolve payment issues, educate members on products, and drive renewals and upgrades. You will interact with members and coordinate with multiple departments to ensure policy accuracy and customer satisfaction.

The role emphasizes retention, empathy, and problem-solving in a fast-paced contact-center environment. Remote work and non-standard hours are possible; strong knowledge of CRM systems is required.