Remote Inside Sales & Retention Specialist - Pet Insurance

Nationwide Mutual Insurance Company; California; Hybrid; USD 46,000 - 81,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability benefits

Paid time off

Holidays

401(k) with match

Pension plan

Business casual

Job summary

Nationwide Mutual Insurance Company is seeking an Inside Sales Support Agent to provide front-line service to pet owners via phone, email, web chat and assignments. You will resolve payment issues, explain benefits, and help members enroll or upgrade their plans while maintaining a high standard of professionalism.

This remote role requires problem-solving, accuracy in CRM updates (Salesforce, Reinsurance), and the ability to handle peak periods.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Property and Casualty license required in all 50 states; ongoing CE.
• Experience in inside sales, help desk or customer service.
• Knowledge of CRM systems; Salesforce and Reinsurance familiarity.
• Financial services or insurance industry experience preferred.

Responsibilities

• Make outbound calls to retain business and resolve payment issues.
• Interact with Pet members via phone, email, and webchat to educate on benefits.
• Encourage enrollment or upgrade of insurance products.
• Support inbound sales and renewal queues throughout the year.
• Coordinate with departments to resolve policy issues and quotes.
• Enter and maintain member data and quotes in CRM systems.
• Respond to inquiries with professionalism and accuracy.

Skills

Problem Solving & Resolution

Managing Workflows

Policy & quoting knowledge

Attention to Detail

Adaptability & Multitasking

CRM proficiency

Outbound retention & inbound sales

Education

Bachelor's degree preferred

Property and Casualty license

Tools

Salesforce

Reinsurance

Microsoft Office

Job description

Nationwide Mutual Insurance Company is seeking an Inside Sales Support Agent to provide front-line service to pet owners via phone, email, web chat and assignments. You will resolve payment issues, explain benefits, and help members enroll or upgrade their plans while maintaining a high standard of professionalism.

This remote role requires problem-solving, accuracy in CRM updates (Salesforce, Reinsurance), and the ability to handle peak periods.