Remote Inside Sales & Retention Specialist - Pet Insurance

Nationwide Mutual Insurance; United States; Remote; USD 46,000 - 81,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

Short and long-term disability

Paid time off 18 days per year

nine paid holidays

401(k) with company match

Job summary

Nationwide Mutual Insurance is seeking an Inside Sales Support Agent to deliver exceptional service across phone, email, webchat and in-person interactions. You will educate customers about pet health insurance, resolve issues and drive retention while supporting multiple sales channels.

The role emphasizes problem-solving, empathy, and accuracy, with opportunities to contribute on special projects aimed at maintaining Nationwide’s market leadership in the United States’ pet insurance segment.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Property and Casualty license required in all 50 states; maintain licensure through continuing education.

Responsibilities

• Make outbound calls to existing Pet members to resolve payment issues and retain business.
• Assist and encourage customers to enroll in new or upgraded insurance products.
• Support inbound sales queue during peak periods and inbound renewal queue year‑round.
• Enter and maintain member information and quote details in CRM systems like Salesforce and Reinsurance.
• Handle inquiries with professionalism to ensure positive, memorable interactions.

Skills

Problem Solving

Workflow Management

Policy & Payment

Attention to Detail

Adaptability

CRM Systems

Outbound Calls

Webchat Support

Education

Bachelor's degree

Equivalent experience

Tools

Salesforce

Reinsurance

Job description

Nationwide Mutual Insurance is seeking an Inside Sales Support Agent to deliver exceptional service across phone, email, webchat and in-person interactions. You will educate customers about pet health insurance, resolve issues and drive retention while supporting multiple sales channels.

The role emphasizes problem-solving, empathy, and accuracy, with opportunities to contribute on special projects aimed at maintaining Nationwide’s market leadership in the United States’ pet insurance segment.