Remote Inside Sales & Retention Specialist (Pet Insurance)

Nationwide; California; Remote; USD 45,000 - 70,000; Full time

Job summary

Nationwide is seeking a retention-focused inside sales professional to resolve payment issues, retain policyholders, and upsell products. The role supports renewal queues and collaborates across departments to optimize customer experiences.

Strong communication, problem-solving, and CRM skills are essential. A Property & Casualty license is required, with ongoing CE to maintain licensure.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Property and Casualty license required in all 50 states.
• Continuing Education required to maintain licensure.

Responsibilities

• Make outbound phone calls to existing Pet members to resolve payment issues and retain business.
• Receives and makes calls from/to existing Pet members to share information and offer products to retain customer through renewal or prevent cancellation.
• Assists and encourages customer to enroll in new and/or upgrade their current insurance products.
• Supports inbound sales queue during peak periods of call volume and supports inbound renewal queue year-round.
• Works with various departments to contact existing Pet members to resolve policy related issues that require sales quoting, possible plan changes, and/or apply payment.
• Enters and maintains member information and quote details in customer relationship management/lead management system like Salesforce and Reinsurance.
• Handles member inquiries with highest level of professionalism and integrity; ensures every interaction with members is positive and memorable.
• Answers webchats and makes outbound telephone calls to follow up on customer questions and needs.

Job description

Nationwide is seeking a retention-focused inside sales professional to resolve payment issues, retain policyholders, and upsell products. The role supports renewal queues and collaborates across departments to optimize customer experiences.

Strong communication, problem-solving, and CRM skills are essential. A Property & Casualty license is required, with ongoing CE to maintain licensure.