Remote Inside Sales Support: Pet Insurance Retention

Nationwide; Brea (CA); Remote; USD 46,000 - 81,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Nationwide is seeking an Inside Sales Support Agent for pet insurance, offering front-line support via phone, email, webchat, and in-person interactions. You’ll educate customers on benefits, investigate issues, and help retain and upgrade policies.

Role requires sales/service experience, strong communication, and attention to detail. Remote role with flexible hours, serving Nationwide customers across the United States.

Qualifications

• Education: Bachelor's degree preferred or equivalent combination of education and experience.
• Inside sales/help desk/customer service experience.
• Experience in financial services or insurance industry preferred.
• Working knowledge of Microsoft Word, Excel, Access, PowerPoint a plus.

Responsibilities

• Make outbound calls to existing members to resolve payment issues and retain business.
• Receive and make calls from/to existing Pet members to share information and retain customers.
• Encourage enrollment in new or upgraded insurance products.
• Support inbound sales queue during peak periods and renewals year-round.
• Collaborate with departments to contact members for policy issues requiring sales quoting or plan changes.
• Enter and maintain member information and quotes in CRM systems like Salesforce and Reinsurance.
• Handle inquiries with professionalism and integrity; ensure positive interactions.
• Answer webchats and follow up on customer questions and needs.

Skills

Problem Solving/Resolution

Workflow Management

Policy/Rate/Quotes navigation

Attention to Detail

Adaptability/Multitasking

CRM navigation (outbound/inbound)

CRM data entry

Education

Bachelor's degree or equivalent

Tools

Salesforce

Reinsurance

Job description

Nationwide is seeking an Inside Sales Support Agent for pet insurance, offering front-line support via phone, email, webchat, and in-person interactions. You’ll educate customers on benefits, investigate issues, and help retain and upgrade policies.

Role requires sales/service experience, strong communication, and attention to detail. Remote role with flexible hours, serving Nationwide customers across the United States.