Remote Customer Service & Sales Support - Pet Wellness

Prana Pets; Denver (CO); Hybrid; USD 16,320 - 30,600; Full time

Benefits offered by this job

Unlimited natural products for your pet

Casual dress code

Collaborative culture

Job summary

A leading pet health company based in Denver, CO is seeking a Customer Service Team Member. The role focuses on assisting pet parents and driving customer satisfaction. Ideal candidates will have at least 2-4 years of relevant experience and be passionate about pets. The position offers a hybrid work model, allowing flexibility between remote and in-office work. Join a dynamic team committed to delivering exceptional service and support to customers.

Qualifications

• 2-4 years of experience in sales, customer service, or project management.
• Fluent in conversational English is required.
• Must be a pet lover.

Responsibilities

• Audit, review, and refine standard operating procedures (SoPs).
• Make daily outbound phone calls to customers.
• Provide sales support to the co-founder.

Skills

Detail-oriented

Empathy

Sales acumen

Tools

Shopify

Gorgias

Klaviyo

Job description

A leading pet health company based in Denver, CO is seeking a Customer Service Team Member. The role focuses on assisting pet parents and driving customer satisfaction. Ideal candidates will have at least 2-4 years of relevant experience and be passionate about pets. The position offers a hybrid work model, allowing flexibility between remote and in-office work. Join a dynamic team committed to delivering exceptional service and support to customers.