Remote Personal Lines Service Leader

Firefighters First Credit Union; Heber (UT); Remote; USD 90,000 - 120,000; Full time

Job summary

Firefighters Insurance Services is seeking a Manager, Personal Lines (Service) to lead the Personal Lines team, own service plans, and manage production and service pipelines for a superior member experience.

The role emphasizes coaching, capacity planning, carrier collaboration, and performance reporting, with a focus on development of Account Executives, Account Managers, and Processors across a remote, multi-state footprint.

Qualifications

• 5+ years of Personal Lines leadership experience, or 10+ years of Personal Lines EA/AM experience.
• Experience with comparative raters (PL Rater, EZLynx, TurboRater).
• AMS360 or similar agency management/CRM experience.
• Active Property & Casualty licensing; multi-state licensing preferred; Commercial Lines licensing where necessary.

Responsibilities

• Develop and own the Personal Lines service plan with goals, forecasts, capacity, and performance reporting.
• Oversee the Personal Lines service pipeline, including work intake, assignments, and service-level expectations.
• Recruit, onboard, coach, and support Personal Lines AEs, AMs, and Processors.
• Develop and track individual performance plans and professional development goals for Personal Lines team members.
• Serve as primary field underwriting, carrier placement, workflow, and escalation resource for the Personal Lines team.
• Own retention and member experience processes while promoting communication across the team.
• Lead coaching and mentorship to ensure alignment with mission, values, and performance expectations.
• Provide training, tools, and guidance to team members for success.

Skills

Leadership

Team coaching

Service excellence

Capacity planning

Education

Bachelor’s Degree

Tools

PL Rater

EZLynx

TurboRater

AMS360

Job description

Firefighters Insurance Services is seeking a Manager, Personal Lines (Service) to lead the Personal Lines team, own service plans, and manage production and service pipelines for a superior member experience.

The role emphasizes coaching, capacity planning, carrier collaboration, and performance reporting, with a focus on development of Account Executives, Account Managers, and Processors across a remote, multi-state footprint.