Remote Personal Lines Service Leader

Firefighter Insurance Services, LLC; Utah; Hybrid; USD 80,000 - 90,000; Full time

Job summary

Firefighter Insurance Services, LLC is hiring a Manager, Personal Lines (Service) to lead a dynamic team in delivering standout member service and efficient workflows from a remote Utah location. You will own the service plan, oversee pipelines, and drive performance reporting while coaching Account Executives and Processors.

A Bachelor’s degree and 5+ years of leadership in Personal Lines are required; licensure and rater experience are a plus.

Qualifications

• Bachelor's Degree required.
• 5+ years in Personal Lines leadership or 10 years in Personal Lines AE/AM roles.
• Experience with comparative raters (PL Rater, EZLynx, TurboRater).
• AMS360 or other agency management/CRM systems experience.

Responsibilities

• Develop and own the Personal Lines service plan, including goals, forecasts, capacity, and performance reporting.
• Oversee the Personal Lines service pipeline, including work intake, assignments, SLAs, workload balancing, and workflow constraints.
• Recruit, onboard, coach, and support Personal Lines staff.
• Develop and track individual performance plans and professional development goals.
• Serve as primary underwriting, carrier placement, workflow, and escalation resource.
• Own retention and member experience processes with cross-team collaboration.
• Coach and mentor team members to align with mission, vision, values, and performance expectations.
• Provide training, tools, carrier resources, and guidance to perform jobs successfully.
• Maintain pipeline management, documentation standards, quality, productivity, and SLAs.
• Create development opportunities and career paths through coaching and feedback.
• Lead change to improve growth, retention, service coordination, and efficiency.
• Assist in executing the organization’s business plan and agency growth goals.

Skills

Leadership experience

Team mentorship

Rater/AMS360 experience

Education

Bachelor's Degree

Tools

AMS360

CRM software

Job description

Firefighter Insurance Services, LLC is hiring a Manager, Personal Lines (Service) to lead a dynamic team in delivering standout member service and efficient workflows from a remote Utah location. You will own the service plan, oversee pipelines, and drive performance reporting while coaching Account Executives and Processors.

A Bachelor’s degree and 5+ years of leadership in Personal Lines are required; licensure and rater experience are a plus.