Senior Remote Personal Lines Service Manager

Firefighters First Credit Union; Clifton (TX); Remoto; USD 95.000 - 120.000; Tempo integral

Resumo da vaga

Firefighters Insurance Services is seeking a Manager, Personal Lines (Service) to lead the Personal Lines team and own service plans, capacity, and performance reporting. You will oversee production and service pipelines, manage workflows, and coordinate carrier placement to deliver a consistent member experience.

The role requires strong leadership, coaching, and development of team members, with focus on retention, service quality, and process improvements across the Personal Lines function.

Qualificações

• Bachelor's degree required.
• 5+ years Personal Lines leadership or 10+ years as Account Executive/Account Manager.
• Experience with comparative raters (PL Rater, EZLynx, TurboRater).
• Experience with AMS360 or other agency management/CRM systems.

Responsabilidades

• Develop and own the Personal Lines service plan with goals, forecasts, capacity, and performance reporting.
• Oversee the Personal Lines service pipeline, including work intake, assignments, SLAs, and workflows.
• Recruit, onboard, coach, and support Personal Lines staff (AEs, AMs, processors).
• Develop and track individual performance plans and professional development goals.
• Serve as the primary underwriting, carrier placement, workflow, and escalation resource for the team.
• Own retention and member experience processes and ensure strong communication across the team.

Conhecimentos

Personal Lines leadership

Team mentoring

Formação

Bachelor's Degree

Ferramentas

PL Rater / EZLynx / TurboRater

AMS360 / agency management CRM

Active Property & Casualty licensing

Descrição da vaga

Firefighters Insurance Services is seeking a Manager, Personal Lines (Service) to lead the Personal Lines team and own service plans, capacity, and performance reporting. You will oversee production and service pipelines, manage workflows, and coordinate carrier placement to deliver a consistent member experience.

The role requires strong leadership, coaching, and development of team members, with focus on retention, service quality, and process improvements across the Personal Lines function.