Remote Personal Lines Account Manager (EST Hours)

Insurance Office Of America, Inc.; Atlanta (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Employee stock plan participation

Paid holidays and sick time

Professional growth opportunities

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. The role emphasizes renewals, remarkets, invoicing, and coordinating with underwriters, with mentorship duties for Account Associates.

The ideal candidate has 5+ years of industry experience, an active license, and strong communication. The position offers remote work with EST hours and potential hybrid onsite requirements as needed.

Qualifications

• 5+ years of industry experience required.
• Active state licensing required.
• Exceptional customer service and communication abilities.
• Strong multitasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large workloads.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Book of Business Management: maintain records, renewals, remarket, quote and bind additional lines.
• Client Protection: ensure assets are protected with comprehensive insurance products.
• Underwriter Collaboration: work with underwriters to find creative solutions.
• Report Monitoring: track expiration, past due renewals, and A/R reports.
• Invoicing: create/distribute client invoicing and collect balances.
• Claims Assistance: facilitate client claims processes as needed.
• Performance Monitoring: ensure productivity, quality, and service standards; suggest improvements.

Skills

Customer service

Communication

MS Office

Multi-tasking

Organization

Decision making

Education

High School Diploma

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. The role emphasizes renewals, remarkets, invoicing, and coordinating with underwriters, with mentorship duties for Account Associates.

The ideal candidate has 5+ years of industry experience, an active license, and strong communication. The position offers remote work with EST hours and potential hybrid onsite requirements as needed.