Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Melbourne Beach (FL); Remoto; USD 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Employee stock plan participation

Professional growth opportunities

Work/life balance

Community service commitment

Supportive teammates

Descrizione del lavoro

Insurance Office of America is seeking a fully remote Personal Lines Account Manager for candidates in the EST time zone. The role focuses on overseeing client service, renewals, remarkets, invoicing, and policy reviews while mentoring team members and coordinating with Account Associates.

Ideal candidates will have 5+ years of industry experience, active licensing, and strong customer service and communication skills, with proficiency in MS Office. A high school diploma is required.

Competenze

• 5+ years of industry experience
• State required active licensing
• Exceptional customer service and communication skills
• Strong multi-tasking, organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School diploma (or equivalent)

Mansioni

• Manage book of business: renewals, remarkets, quotes, and bindings.
• Ensure clients' assets are protected through comprehensive insurance products and close coverage gaps.
• Collaborate with underwriters to craft solutions for client needs.
• Monitor expirations, past due renewals, and A/R to ensure timely servicing.
• Create and distribute client invoicing for new business, renewals, and endorsements; collect balances.
• Facilitate client claims processes as needed.
• Monitor productivity, quality, and service standards; suggest improvements.
• Maintain open communication with supervisor and seek coaching when needed.
• Collaborate with commercial sales to develop joint solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Conoscenze

Customer service

Communication

Multi-tasking

Organizational skills

Delegation

Decision making

Attention to detail

Formazione

High School diploma

Strumenti

MS Office (Outlook, Word, Excel)

Descrizione del lavoro

Insurance Office of America is seeking a fully remote Personal Lines Account Manager for candidates in the EST time zone. The role focuses on overseeing client service, renewals, remarkets, invoicing, and policy reviews while mentoring team members and coordinating with Account Associates.

Ideal candidates will have 5+ years of industry experience, active licensing, and strong customer service and communication skills, with proficiency in MS Office. A high school diploma is required.