Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Loganville (GA); Remoto; USD 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K with employer match

Paid holidays, vacations & sick time

Employee stock plan participation

Professional growth & career progress

Respectful culture & work-life balance

Community service commitment

Supportive teammates

Descrizione del lavoro

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, invoicing, and policy reviews. Fully remote for candidates in the EST time zone, with potential on-site work for those near a branch location.

The role emphasizes mentoring Account Associates, collaborating with underwriters, and maintaining high service standards across a book of business. Strong communication and organizational skills are essential.

Competenze

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Mansioni

• Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business.
• Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps.
• Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs.
• Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing.
• Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances.
• Claims Assistance: Facilitate client claims processes as needed.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate.
• Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching.
• Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Conoscenze

Customer service

Communication

Multitasking

Organizational skills

Decision making

Attention to detail

Formazione

High School diploma or equivalent

Active state license (insurance)

Strumenti

MS Office

Descrizione del lavoro

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, invoicing, and policy reviews. Fully remote for candidates in the EST time zone, with potential on-site work for those near a branch location.

The role emphasizes mentoring Account Associates, collaborating with underwriters, and maintaining high service standards across a book of business. Strong communication and organizational skills are essential.