Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Sugar Hill (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Employee stock plan participation

Career growth opportunities

Respectful culture

Community service commitment

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager for a fully remote role aligned to the EST time zone.

You will manage client service, renewals, remarkets, invoicing, evidence of insurance, and policy reviews while mentoring Account Associates. Key duties include binding renewals, underwriting collaboration, tracking expirations and A/R, handling proposals and AORs, and supporting claims when needed.

Qualifications

• 5+ years of industry experience in personal lines insurance.
• Active state license is required.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, and decision-making abilities.
• High accuracy in handling large workloads.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Oversee client service and communication with policyholders.
• Manage renewals, remarkets, invoicing, evidence of insurance, and policy reviews.
• Coordinate with underwriters to address client needs with creative solutions.
• Track expirations, past due renewals, and accounts receivable.
• Prepare and distribute client invoicing for new business, renewals, and endorsements.
• Assist with claims processes as needed.
• Ensure productivity, quality, and service standards; escalate issues as needed.
• Maintain transparent communication with supervisor and mentor teammates.
• Collaborate with commercial sales to develop mutual solutions.
• Uphold IOA core values and demonstrate integrity and leadership.

Skills

5+ years experience

Active license

Customer service

Multitasking

Attention to detail

MS Office

High School diploma

Education

High School diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager for a fully remote role aligned to the EST time zone.

You will manage client service, renewals, remarkets, invoicing, evidence of insurance, and policy reviews while mentoring Account Associates. Key duties include binding renewals, underwriting collaboration, tracking expirations and A/R, handling proposals and AORs, and supporting claims when needed.