Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Seffner (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Employee stock plan participation

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture and work-life fit

Job summary

Insurance Office of America is seeking a Personal Lines Account Manager. This fully remote role (EST) focuses on client service, renewals, remarkets, invoicing, evidence of insurance, MVRs, Clue Reports, and policy reviews.

You will manage workflows, delegate tasks to Account Associates, and mentor staff while partnering with underwriters and sales to deliver comprehensive coverage and strong customer outcomes.

Qualifications

• Minimum 5+ years of personal lines experience.
• State-required active insurance license.
• Excellent customer service and communication skills.
• Strong multi-tasking, organizational, delegation and decision-making abilities.
• High accuracy handling large volumes of work.

Responsibilities

• Oversee client service and communications for renewals, remarkets and invoicing.
• Handle evidence of insurance, MVRs, Clue Reports, proposals and AORs.
• Manage incoming correspondence and delegate work to Account Associates.
• Mentor and train team members, supporting their professional growth.
• Collaborate with underwriters and sales to meet client needs.
• Monitor performance, adherence to standards, and drive improvements.

Skills

Customer service

Communication

Multi-tasking

Organization

Delegation

Education

Active insurance license

High School diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Personal Lines Account Manager. This fully remote role (EST) focuses on client service, renewals, remarkets, invoicing, evidence of insurance, MVRs, Clue Reports, and policy reviews.

You will manage workflows, delegate tasks to Account Associates, and mentor staff while partnering with underwriters and sales to deliver comprehensive coverage and strong customer outcomes.