Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Satellite Beach (FL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and policy administration in the EST time zone.

Fully remote for eligible candidates, with the possibility of onsite hybrid for those near a branch as policy dictates. You will manage renewals, remarkets, invoicing, evidence of insurance, AORs, cancellations, and policy reviews, while mentoring and coordinating with Account Associates.

Qualifications

• 5+ years in personal lines insurance or related field.
• Active insurance license as required.
• Excellent customer service and communication skills.
• Strong multitasking, organizational, and decision-making abilities.
• High accuracy handling large volumes of work.
• Proficiency with MS Office (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Book of Business Management: renewals, remarket, quote, and bind additional lines.
• Client Protection: ensure assets are protected with comprehensive coverage.
• Underwriter Collaboration: work with underwriters on solutions.
• Report Monitoring: track expirations, delinquencies, A/R.
• Invoicing: create/distribute invoices for new/renewal business and endorsements; collect balances.
• Claims Assistance: facilitate client claims processes as needed.
• Performance Monitoring: ensure productivity, quality, and service standards.
• Supervisor Communication: keep supervisor informed on obstacles and performance.
• Sales Collaboration: work with commercial sales to service mutual clients.
• Champion IOA core values and leadership.

Skills

Industry experience

Active license

Customer service

Multi-tasking

MS Office

Attention to detail

Education

High School diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and policy administration in the EST time zone.

Fully remote for eligible candidates, with the possibility of onsite hybrid for those near a branch as policy dictates. You will manage renewals, remarkets, invoicing, evidence of insurance, AORs, cancellations, and policy reviews, while mentoring and coordinating with Account Associates.