Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Norcross (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Stock plan participation

Professional growth opportunities

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and policy administration for insureds across the region, with fully remote work aligned to EST.

The role emphasizes collaboration with underwriters, sales, and account staff, mentoring teammates and ensuring coverage gaps are closed while maintaining service standards. Ideal candidates bring 5+ years of experience, active state licensing, strong communication, and proficiency in MS

Qualifications

• Requires 5+ years of industry experience.
• State active licensing required.
• Excellent customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large volumes of work.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Oversee client service and communication across renewals, invoicing, and policy reviews.
• Manage administrative processes for client policies, including AORs, cancellations, and renewals.
• Mentor and train Account Associates to support professional growth.
• Collaborate with underwriters to tailor coverage for clients.
• Track expirations, renewals, and AR reports for timely servicing.
• Prepare and send client invoicing for new business and endorsements.
• Assist clients with claims processes as needed.
• Maintain performance standards and drive continuous improvement.
• Communicate obstacles and performance expectations with supervisor.

Skills

5+ years experience

Customer service

Communication

Multi-tasking

Organization

Education

Active state license

High School diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and policy administration for insureds across the region, with fully remote work aligned to EST.

The role emphasizes collaboration with underwriters, sales, and account staff, mentoring teammates and ensuring coverage gaps are closed while maintaining service standards. Ideal candidates bring 5+ years of experience, active state licensing, strong communication, and proficiency in MS