Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Florida; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Job summary

Insurance Office of America is seeking a Personal Lines Account Manager to oversee client service and policy administration. This fully remote role supports candidates in the EST time zone and requires Florida personal lines experience.

You will manage renewals, invoicing, AORs, and client communications, mentor junior staff, and collaborate with underwriters and sales teams to protect clients and grow the book of business.

Qualifications

• Florida personal lines experience required.
• Active state license required.
• Excellent customer service and communication skills.
• Strong multitasking, organization, delegation and decision-making skills.
• Proficient in MS Office (Outlook, Word, Excel).

Responsibilities

• Book of Business management: maintain records, renewals, remarket, quote and bind additional lines.
• Client protection: ensure assets are protected and cover gaps.
• Underwriter collaboration: work with underwriters on solutions.
• Report monitoring: track expirations, past due renewals, and AR.
• Invoicing: create/distribute invoices for new business and renewals; collect balances.
• Claims assistance: facilitate claims processes when needed.
• Performance monitoring: ensure productivity, quality, and service standards.
• Supervisor communication: report obstacles and performance expectations to supervisor.
• Sales collaboration: work with commercial sales to develop client solutions.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Multitasking

Organizational skills

Delegation

Decision-making

Attention to detail

Leadership

Education

High School diploma or equivalent

Active state license

Tools

MS Office

Job description

Insurance Office of America is seeking a Personal Lines Account Manager to oversee client service and policy administration. This fully remote role supports candidates in the EST time zone and requires Florida personal lines experience.

You will manage renewals, invoicing, AORs, and client communications, mentor junior staff, and collaborate with underwriters and sales teams to protect clients and grow the book of business.